Returns & Exchanges
Due to the perishable nature of our food products, we prioritize safety and quality, offering replacements or refunds for items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim.
Document the Issue
Take clear photos of the damaged items, packaging, and the shipping label to help us process your request quickly.
Contact Support
Email our customer service team at [email protected] with your order number and the photos of the affected products.
Verification Process
Our quality assurance team will review your claim within 24 business hours to verify the condition of the goods.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing